Me, customer delight

My search for a roadside 'istiriwallah' was finally answered yesterday. There are several lanes and bylanes branching off from our road and I took the road less travelled by and that made all the difference. This lane steeply bends down and quite nondescript. I strolled along the road to locate a tailor recommended by my neighbour.I was spot on and then I wanted to check out this place for 'istiriwallah' also. I looked at the 'potti kadais' and also trying to read the kannada nameboards. I saw one shop and I was reading the name boards which were in English and Hindi. It said, xerox, Job typing, mobile recharge, fax, courier; the whole works. I thought such an assortment of services would have a shopkeeper who knows neighbourhood shops quite well. So I asked the lady,is there a laundry nearby.She gave me a big grin and said this is a laundry!But where are the other services; she said there was a shop earlier and it folded up and she has been doing 'ironing' for a number of years now! Did not feel the need to paint the shop afresh she said. People can see that there is an ironing board and two huge iron boxes. I was so intent on doing the 'reading ' bit, that I skipped the 'looking' bit.
So, I came home and happily took the silk sarees for ironing.The lady took them happily enough and said come tomorrow 10 am. I asked her her shop timings.I was well scalded by an experience in our previous laundry shop, you see. He quietly shuts shop even for 'varalakshmi vratham' without as much as by your leave.She said all 7 days and 7 am to 9 pm with a two hour lunch break.Suited me fine.
The best part is, when I went there next day at 10 am , not only were the clothes pressed and ready,she picked it up right away!First time customer and what customer service.
CRM guys are you listening?